There are no arrows, no obvious pins, no pin latches. This band is different than all of the ones I’ve ever sized. Does anyone know how to remove links from this band?

Edit: user Septimaeus was correct in that it was a fixed link band. The link they provided helped in understanding what is requires to resize, and the band now fits my wrist like it was made for it. Thanks!!

  • grabyourmotherskeys@lemmy.world
    31·
    9 months ago

    I have a beloved swatch from the nineties I am trying to expand the band on for my brother (he has MS so I’m trying to help with this as he has a hard time with phone calls, emails, and so on). Even swatch said all they could do was provide a larger band which was the same size (I am out $50 and they are not responding to my emails asking for a refund or replacement).

    I’d love advice on this too!

    • everett@lemmy.ml
      2·
      9 months ago

      Is it additional links you’re looking for? Maybe try asking at a Swatch store if you have one nearby!

      A few years ago I bought an older Swatch (maybe released 10 years earlier, so we’re not quite talking 90s) on the Internet that showed up in great condition but with the band sized too small and no extra links. The price was great, maybe 1/3 what other examples were going for, so I wanted to avoid returning it if possible.

      I took it to a Swatch store, said I’d just received it as a gift, and they pulled out a massive binder loaded with miscellaneous parts. They found the exact links for my band, installed one or two of them for me, polished the watch, apologized for the links not looking completely new… and wouldn’t even let me pay for anything. It was kind of shocking, actually.

      • grabyourmotherskeys@lemmy.world
        1·
        9 months ago

        I’ll try that. I spent weeks going back and forth with swatch support sending detailed info and pics, then they sent me the “bigger” band and it was same as what we had. Also out $50 some for the strap. Sigh.

      • grabyourmotherskeys@lemmy.world
        2·
        9 months ago

        That… never occurred to me. I am not sure if I can personally but if I can’t maybe a watch repair place could. Thank you, kind stranger!

        • Septimaeus@infosec.pub
          2·
          9 months ago

          For DIY often the only tool needed is something pointy, but most watch stores will do it at the counter for free, especially if they’re a swatch retailer. (Walmart even.)

      • grabyourmotherskeys@lemmy.world
        2·
        9 months ago

        Yes I might but was hoping to resolve this with them amicably first. I work for a high volume ecommerce business and we have customers doing this even as we are working to refund them so I try not use this if I can help it (it’s a tiny, tiny percentage of transactions before people start saying we must be terrible at customer service).